At Shree Vastrikaa, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund & Exchange Policy below.
1. Exchange Eligibility
Products are eligible for exchange if:
- The request is raised within the 3 to 4 day specified exchange period after delivery
- The product is unused, unwashed, and in original condition
- Original tags, packaging, and invoice are available
- The item received is damaged, defective, or incorrect
Certain products such as innerwear, customized items, or final sale products may not be eligible for exchange or return due to hygiene and policy reasons.
2. Refund Eligibility
Refunds may be initiated in the following cases:
- Product is unavailable after order confirmation
- Wrong product delivered
- Damaged or defective product received
- Eligible return approved after quality inspection
Refunds will not be issued for:
- Minor color variations due to screen settings or photography lighting
- Incorrect size selection by the customer
- Products damaged after use
3. Return & Exchange Process
To request a return or exchange:
- Contact our customer support team with your order details.
- Share clear photos of the product if required.
- Once approved, pickup or return instructions will be provided.
Products returned without approval may not be accepted.
4. Refund Processing Time
- Refunds are usually processed within 5–7 business days after product inspection and approval.
- Refund timelines may vary depending on the payment method and banking partner.
- Refunds for Cash on Delivery orders may be processed through bank transfer or store credit.
5. Exchange Processing
- Exchanges are subject to stock availability.
- If the requested replacement product is unavailable, an alternative product or refund may be offered.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Share product images and order details for quick assistance
Our team will help resolve the issue at the earliest.
7. Cancellation Policy
- Orders can only be cancelled before they are shipped.
- Once an order is dispatched, cancellation requests may not be accepted.
8. Contact Information
Shree Vastrikaa
Awas Nagar Gate, Near Bank Note Press, Dewas, Madhya Pradesh – 455001, India
Phone: +91 96695 37555
Email: info@shreevastrikaa.com
For refund, return, or exchange assistance, please contact our support team.